In research done with business and IT executives, it’s usually the business executives who put their IT peers on the hot seat. But in the latest McKinsey & Co. survey, fielded online from October 13, 2009 to October 26, 2009 with 444 C-level respondents, 55 percent of the non-IT executives said their IT department’s performance in providing basic IT services was very or extremely effective, an increase over last year’s 50 percent score. For their part, IT executives were less sanguine. Forty-nine percent of them said their IT department’s management of IT infrastructure was extremely or very effective, down from 62 percent the year earlier. And that was the good news!