We've all learned valuable management lessons from the mistakes of BP's chief executive Tony Hayward. Hayward has made a science out of putting his foot in his mouth and claiming ignorance of most matters that took place under his watch. It's certainly not easy being a leader when disaster strikes, but his ineptness and insensitivity makes me think he was probably not a very good leader even before the oil spill occurred.
One of my favorite management experts, Robert Sutton, Professor of Management Science and Engineering at Stanford University, is currently working on a book called "Good Boss, Bad Boss" (coming out in September). In a recent blog at Harvard Business Review, Sutton listed 12 key beliefs held by the best bosses. It's a great list and I recommend reading them all , but I'll focus on just a few of my favorites here: