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CIOZone Experts

Opinions and views from expert CIOZone members.

Tag >> customer
Feb 27
2010

For Employees, Seeing Is Believing – in Their Work

Posted by yoonsie in WhartonproductivitymanagementITemployee engagementcustomerAdam Grant

yoonsie

Forget "what a difference a day makes." In the workplace, even five minutes can markedly increase productivity when employees spend that time with the people who benefit from their work.

 

Nov 08
2009

The “New Normal” for CIOs and IT

Posted by epearlman in productivityIT managementIT functionInnovationeconomic downturncustomercost cuttingCloud ComputingCIOsalignment

epearlman

We would all like to see things get back to normal—whatever normal means to you. It could be a job with a sense of security, a retirement fund that is achieving robust gains, or a house that is appreciating steadily year after year. But many observers doubt that the current downturn is just another business cycle adjustment. In a McKinsey Quarterly  article published in March, Ian Davis, the worldwide managing director of McKinsey & Company, said we are witnessing a “restructuring of the economic order” and we are not likely to return to the normal of recent years. He called this the “new normal” that will be “shaped by a confluence of powerful forces—some arising directly from the financial crisis and some that were at work long before it began.”

 





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