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Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority (1 viewing) (1) Guest

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TOPIC: Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority
#3274
Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority 6 Years, 1 Month ago Karma: 0  
You are correct that our data collection mechanisms are quickly expanding the volume of data we need to store, process and analyze. In addition to sensors we also incorporate automated data collection of physical assets, infrastructure assets and inventories numbering in the 100s of thousands using both passive and active RFID, bar codes and similar technologies. In addition, we are collecting vehicle diagnostic, mobile inventories and managing information security via data flows coming from our automated field computing technologies. The entire data collection infrastructure that we currently have available could easily exceed 10’s of millions of transaction events per day and we are throttling this so as not to inundate ourselves as our BI/predictive analytics programs come online.

We are only starting to implement more formal data warehousing strategies on the storage side; but currently have a stronger focus on data extraction and analytics. In doing so, we are generating real business value that was not readily visible to us without these data flows. This capability is currently centered around a joint venture with IBM’s TJ Watson Research Labs where custom algorithms are being developed by a team of mathematicians. This capability has enabled us to become proactive in our maintenance and customer service activities using predictive analytics. There is additional benefit by enabling a meaningful summation of the vast stores of information into a dashboard like graphical representations that we can then act on in a near real time basis. We have achieved the capability to utilize this information to automatically invoke action in our crews for certain aspects of our business already. Much of the analytics is therefore a proprietary process that is written such that the algorithms could apply to any vertical market component with some adjustments of course. This will likely be offered on the open market at some point in the future
 
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#3275
Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority 6 Years, 1 Month ago Karma: 0  
Great comments and appreciate your feedback relative to the private sector. In the case of our not for profit mode of operation as a quasi-governmental entity, ROI will certainly take on a different meaning as you suggest. Our method incorporates several elements that may be useful in private practice as well as public. First I insure my technical team understands the line of business and if they don’t I generally recruit that talent. This enables us to interact more intellectually with the business units to better influence and engage them in the process. We then incorporate a Benefits Management Approach into each project where we insure viable metrics are incorporated that enable us to measure results at every step of the way including during the implementation phase. In this way, projects that are not achieving objectives are either scrapped early on or modified as appropriate to retain the value paradigm.

To aid this process, our early transformational objectives incorporated such tools and utilities that enable future benefits to be measured. In regards to the meter reading project, we were able to take historical data in several areas of telecom systems, CIS systems, financial systems, etc... We granularized the data and compared it to new outputs in real time as the AMR system was being deployed.

For example, some benefits we tracked and realized substantial ROI from were:

>Retail Revenue increased by 7% just by moving to a monthly billing
>cycle as opposed to quarterly 90 day receivables dropped from 26.1MM to
>5.1MM Billing related customer calls dropped 36% Bill Investigation
>costs also dropped by 50% Field Work Orders dropped by 36% We were
>better able to target infrastructure leaks with more frequent readings (twice a day) to reduce our pumped/sold delta from 36% down to 22%.

There were many other tangible benefits realized but we forecast some of these metrics in the design phase which inherently drove us to become the first large scale fixed AMR network in the country at the time as opposed to the other options. We continue to monitor these analytics on an ongoing basis as well as realize additional tangible and intangible benefits in leveraging the data for other purposes including correlations with SCADA data flows or similar for generation predictive models.
 
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#3318
Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority 6 Years, 1 Month ago Karma: 4  
Thank you for your very lucid explanation. Seems like you have "hit a homerun" with this project. In a rather interesting turn of events, shortly after viewing your interview, I received a letter from Suffolk County Water Authority in New York, requesting that I make an appointment to have an AMR installed. Congratulations on having your company out ahead of the curve.
 
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#3417
Re:Mujib Lodhi, CIO, District of Columbia Water and Sewer Authority 6 Years, 1 Month ago Karma: 2  
I agree with the comment about the way you've gone beyond IT as a service organization and made IT contribute to the substance of the business. This is a great example of IT's role in managing and using information. Thanks for sharing your experience here.
 
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