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Aspect, which offers unified communications products for contact centers, will make its Aspect Unified IP contact center solution interoperable with Microsoft’s Office Communications Server 2007 under a deal that was announced March 18. Microsoft is also making an equity investment in Aspect, although financial terms were not disclosed.
By John McCormick
Aspect, which offers unified communications products for contact centers, will make its Aspect Unified IP contact center solution interoperable with Microsoft’s Office Communications Server 2007 under a deal that was announced March 18. Microsoft is also making an equity investment in Aspect, although financial terms were not disclosed.
Microsoft has been pushing heavily into the market for unified communications, which combine phone, fax, e-mail, videoconferencing, and other communications products into a single package.
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“A key pillar of Microsoft’s unified communications vision is improving access to the people and information you need to do your job better and more quickly, and, with Aspect, we aim to make this vision a reality for contact centers,” said Gurdeep Singh Pall, corporate vice president of Microsoft’s Unified Communications Group, in making the announcement. “Contact centers demand reliable and flexible communications solutions. The fact that Aspect, a noted leader, is choosing to optimize its next-generation solution for Microsoft UC is tremendous validation of the strengths of our unified communications and voice over Internet protocol platform, and for the momentum behind software-powered voice.”
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Also as part of the deal, Aspect is expected to build a professional services and systems integration practice to help Microsoft’s customers deploy, customize and manage Office Communications Server.
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