Many of you may question: What are the differences between ITIL Process Management system and OA (Office Automation) system in an enterprise?
In fact, the biggest difference is the level of these two systems are different, ITIL Process Management system lays at the bottom of IT management framework in enterprises.
Below are different hierarchies of IT management framework in enterprises: BI, CRM... ======= ERP, Business processes, ===== Applications, OA, tax-reporting sys, etc., ==== Infrastructure === Desktop Services == ITIL, Helpdesk = Above illustrates where OA and ITIL lie in IT management framework.
To guarantee the quality of OA’s maintenance, and its constant service, enterprises need ITIL. The processes that OA uses don’t include processes related to ITIL, only ITIL tool can include these processes professionally, systematically and precisely.
To know more, please try Ahoova system and register at here
Fusion-io Acquires Software Firm ID7
Fusion-io the little known creator of flash-memory based hardware cards that are capable of turn ordinary servers into super-fast data-crunching machines has announced the acquisition of British software firm named ID7. ID7 is responsible for the creation and maintenance of special software that enables various computer storage systems to communicate with several standard interface technologies.
So what is the significance of the acquisition? ID7 just happens to be a major contributor to the open-source software project called SCST. This generic SCSI target subsystem for Linux (SCST) allows creation of sophisticated storage devices from any Linux box.
So these storage schemes for computers running Linux are used by the millions of Linux derivative operating systems
around the workd. That includes many of Fusion-io’s rivals, among them storage giant EMC, IBM, and Hewlett-Packard.
SCST is basically a must-have whenever you talk storage, and ID7 is the biggest contributor to it. What it means is that
everyone doing anything in the area of storage, or working toward any kind of software-defined storage scheme, will have
to deal with Fusion-io.
Financial terms are not being disclosed, but ID7′s team of software developers will join Fusion-io immediately.
Company A has the audience and company B has the product. By working together more product is sold, and on a larger scope than would be possible by working alone.
This is especially true when large companies have partnered with other large companies. Each parallel department knows the drill, the requisite online/offline collateral, and the urgency that comes with getting your message to market and with the familiar voice that will attract the right buyers.
However, what happens when a large company isn’t necessarily partnering directly with large companies? What happens when these partnerships follow the long tail, with multitudes of midsize and smaller ‘mom and pop’ sized partners who as a whole make up just as large of a value of the partnership of many of the big guys?
Will the needed resources multiply? How many languages are needed to make this a success globally? How can we get these smaller partnerships to get our content live on their site on the proper dates, along with any resulting updates? Do these small partners even have webmasters and means to make these timely updates quickly?
These were the issues facing Siemens Enterprise Communications. Working with over 2000 active partners globally, the Director of Marketing needed to get Siemens’s core messaging, such as new product information and promotions, out in a reliable, trustworthy and consistent manner to partners who are often understaffed, and also sell the competing products. There was frequent inconsistent use of brand materials including mocked-up graphics with missing content. Partners would take technical content and paste it on their site, but it would be out of date very quickly and add little value.
Getting the right message out through the sales channel is a common struggle, especially when companies rely on working closely with partners that have limited bandwidth. Siemens felt that it was not in control of the content its partners were using, nor how often, or if it was on message. Additionally, large numbers of partners featured no Siemens content on their site, even though it was their predominant vendor partnership. The program needed a single source of information to be pushed easily to all partners, in a multitude of ways – a solution with more than enough flexibility to meet internal and partner needs.
Siemens deployed a content syndication platform rolled out with a partner centric subscription program designed to make it easy for partners to enroll and receive only the Siemens content that the partners requested. That, coupled with the an email marketing tool that allows companies to push dynamically co-branded marketing email campaigns ‘through’ their partners to send out to their customers and relations, gave Siemens the toolset it needed to organize and unify its message to the channel.
Content syndication became a marketing department substitute for the smaller partners within the Siemens global program. Since implementation, the Siemens Digital Channel partner program is now enrolled in 33 countries and in 11 languages. There is no problem getting Siemens product information and promotions across various channels and languages, which helps make the most of the marketing budget.
Brian Tervo has more than 15 years of business leadership and operational experience in strategic areas including business development, strategic partnerships, reseller relations, product sales, and mergers and acquisitions for both startup and established software and managed service companies. He is currently President and Chief Executive Officer of TIE Kinetix North American Operations.
Employee Appreciation Day - Your Workforce, Your Friends
Employee Appreciation Day – when managers at all levels reward their employees, and show appreciation for all of their hard work. Obviously, this holiday isn't very high on Marissa Mayer's list of 'things to celebrate,' as she basically told all of her work-from-home employees to get back to work… ASAP. Yes, it's Yahoo! and she runs the show, but she's not making friends anytime soon. Lately, fewer companies have opted out of running their organization with a heavy hand, instead befriending their employees by giving them options and listening to their feedback.
Yes, a mandated company-wide survey guarantees feedback, but is it honest information helping to resolve anything? Most – including myself – would say definitely not. It's a stock questionnaire treating the entire workforce as a whole, not thinking that individuals are the ones that make up an organization. Instead, companies should be asking themselves, "How do I make my employees feel special – how can I treat them like friends?"
Overall, organizational success lies in aligning business strategies with the voice of the employee. While regressive companies can stick to receiving generic answers from the ‘tried and true’ company survey, a few tips and tricks to gaining constructive and actionable feedback from a workfore include:
·Holding leadership and management appraisals
·Coordinating ongoing motivational and engagement sessions
·Making sure to have annual compensation evaluations
·Not letting bi-annual qualification and training assessments fall off the radar
By befriending and appreciating your employees, you’ll not only benefit by having a happier work environment, but you’ll organically create brand ambassadors, leading to even greater success.