Within five years, says Gartner, 70 percent of collaboration and communications applications on PCs will be based on user experience lessons learned from building smartphone apps.
Smartphone apps are easier to use than those on a PC, says Gartner, adding that many desktop applications "are derivatives of decades-old platforms based on the PBX or other older collaboration paradigm." Time for a new wave of user interfaces.
"IT organizations should continue to procure leading-edge smartphones for testing and to accumulate knowledge on how the collaboration applications on such devices accomplish business tasks," says analyst Ken Dulaney. "As more organizations consider replacing deskphones with cell phones, they may wish to anchor their collaboration tools also on the cell phone."