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Three Instances When ITSM Is Indispensible |
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Friday, 08 January 2010 |
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By Laton McCartney
IT service management (ITSM), the customer-centric discipline for managing information technology, has been around for some time, but it's becoming ever more important as organizations continue to create efficiencies, cut costs and redundancies and seek better IT-business alignment.
Based largely on the Information Technology Infrastructure Library (ITIL), Version 3, the most widely accepted collection of best practices for IT management, ITSM -- and corresponding best practices -- are being increasingly integrated on an enterprisewide basis. It's most needed, however, during periods of transition.
Here are three instances when ITSM is most valuable.
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