User Dissatifaction to grow to 50% - Says Gartner
by John Stevenson
Tom Austin, Gartner VP, says that if IT deploys new or innovative technology in a uniform and disciplined way, their clients with the closest eye on the new wave of technology will become disenfranchised and be strong critics of the "plodding" IT organization. Tom's input tot the iT community is to have the "hot to have's" amongst their clients as the rapid deploy test group, which means you will have a high user interest and also a business partner in the success or failure of the new initiative. This is an interesting philosophy, many questions come to mind:
A. What is the CEO's take on experimentation with the the "squeeky wheels" as the guinea pig ?
B. Has the IT group been stsaying reasonably close to the required technology deliveries of their industry, without giving in to the "whiners" ?
C. Is Tom Austin right ?
Gartner seems to be backing this theory, is it the right approach to user satisfaction ?
Thoughts ??
More Blog Posts:
RISK Management - Gartner Says it is Broken and handled poorly in many organizations
Budget Direction - Spend or Cut
Board Level Influence
Featured Blogger John Stevenson
John is a seasoned Chief Information Officer with over 25 years of senior Information Technology executive experience. His broad experience includes key executive assignments in large corporations spanning high technology, consumer goods, pharmaceuticals and manufacturing industries.
John's most recent assignment was as Vice President and Chief Information Officer at Sharp Electronics Corporation of the Americas, a maker of consumer and business electronics. John previously served as Chief Information Officer at Avaya Communications, an $ 8 billion manufacturer of voice and data switching equipment, he was also the Chief Information Officer at Lennox International, the number two global heating and air conditioner equipment manufacturer. During the 1990's, John was the top information executive for the Bristol-Myers-Squibb $16 billion Pharmaceutical Group and for over eight years prior to that he was the top information executive at Dr Pepper/Seven-Up Corporation.
He has two degrees in Information Science, a Bachelors Degree in Systems Analysis from Miami University of Ohio, and a Masters Degree in Systems Management from the University of Southern California.
Early in his career, John went into Naval Aviation where he flew military jets on active and reserve duty for 18 years and retired from the reserves as a Commander.
John presently serves as Vice Chairman of the Board of The Barton Corporation, a global mining and abrasives manufacturer. He also serves on the board of GridApp Software Corporation and is on the Advisory Board of the University of North Texas.
John has his own IT executive consulting practice which specializes in leadership analysis, strategy and sourcing alternatives.
Member Profile | Email | More Featured Bloggers
|
