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Take Your Brand on the Road |
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We have just returned home from visiting my parents. We had a terrific visit and smooth travels. Of course the more you travel, the more likely you are to have travel mishaps. It is how you handle these mishaps that set you apart.
An airport (or on the airplane itself) is ideal for people watching. This trip was not short on the people watching opportunities. I have some examples of good behavior and bad behavior. Below is one of each.
Here is an example of what not to do:
At the security screening area, stop and complain that there is no separate screening area for first class travelers. Be sure to remind those at work (and everyone within earshot) that you are very important and your time is money AND your company pays a lot of money to fly you first class. Because of all this, you should not have to go through the line with everyone else. There should be a special area. Now readers, in case you are wondering, we made it through this same line within 8 minutes. When we left the area our complaining friend was still there, pitching a fit. I guess he did have extra time to spend in the security area.
Here is a traveler who deserves an award:
The flight was full. This means all of the overhead storage bins were also full. After we landed, a woman opened the overhead storage bin to remove her bag. It fell out and smacked the man next to her, right on his head. Did he yell, get annoyed or express anger? NO! He laughed, shrugged his shoulders and said, “You know this is my sixth flight in two days and that is the worst thing that has happened to me, aren’t I lucky?” And with that he helped the women pick up her bag and get off the plane. (No, they were not traveling together.)
So when you travel, for business or for fun, who will you be?
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