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Outsourcing: Box of Question ( Who, Why, What, When,Where..)
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Who should Outsource?
Just about everybody, from entrepreneurs in the SOHO (small office home office) segment to SMEs (small and medium enterprises), to large businesses and empires with diversified interests and varied business processes. Every business benefits hugely through outsourcing because technology is changing so fast, it has to be leveraged and used to the maximum to deliver competitive advantage to a company.
"I view outsourcing as part of the transformation strategy" Pat Wallington - Xerox.
Why should I Outsource?
Experts believe that outsourcing is essential for companies to prosper into the 21st century.
Outsourcing gives you:
A technical and functional edge on the competition – without large capital investments
Faster development and start up
Lower cost structure
Enhanced performance
A better-managed e-business infrastructure
Reliability
Security
Maximized uptime
A more effective operating environment at the backend
What should I Outsource?
We will confine our suggestions to IT and IT-enabled tasks, products and services. But as the world runs on technology, the list is long:
Application development
Application design
Application migration
Legacy application maintenance
Web solutions
Web development
Web design
Website security
Website maintenance
Web hosting-commerce: B2B, B2C and C2B
Database management
Transaction management
Business Process Outsourcing (BPO)
e-CRM (electronic Customer Relationship Management)
SCM (Supply Chain Management)
Back Office
Payroll
Billing
Accounting
Telemarketing and Call Centers
Tele-servicing and Product Support
Customer support
When should I Outsource?
When you're losing focus on your core business because you're too busy handling operations
When you're facing a time and human resource crunch
When your cost structure is straining your profitability
When you have a mission-critical project that needs all your time and energy, plus specialized skills which aren't readily available
When you've got to be the first into the market to gain the edge
Where should I Outsource?
Try India! Intel, IBM, Cisco, Microsoft, Google, Yahoo, Amazon and Oracle find, it works!
Yes, but WHERE in India should I outsource?
Start with Hyderabad, India's second Silicon Valley, with the first being Bangalore. According to Dun & Bradstreet's most recent Barometer of Global Outsourcing, outsourcing expenditures will top $1 trillion worldwide by year end 2000. These expenditures have doubled in just the past three years alone. North America leads in outsourcing spending, representing 39 percent of the global total, followed by Asia at 31 percent and Europe at 25 percent. The future shape of business is being redefined through outsourcing the future shape of business is being redefined through outsourcing.
Why Outsource to India?
Outsource to India for technological agility, quality, flexibility, cost control, time-to-market and competitive advantage. India is a talent-rich country: outsource IT talent India exports software to over a 100 countries around the world: outsource expertise in global methodologies India enjoys the confidence of global corporations: outsource high quality brain-power 82% of the US companies ranked India as their first choice for software outsourcing Bill Gates says India is an IT superpower: strikes strategic alliances with IT providers to develop applications on the .Net platform Jack Welch opens $130 million Technology Center in Bangalore, GE's largest R&D center outside the US: celebrates 10 years of GE Medical Systems in India.
India Offers Multiple Advantages
Outsource to stay competitive. Leading companies worldwide realize that to maintain their advantage, they need to reduce costs, provide the best quality, use the latest high-tech skills, and be reliable and innovative
Outsource to a mature industry with world-class systems and quality
"India, US sign deals worth US $6 billion" "India bid to boost to bilateral economic ties, with Prime Minister Atal Behari Vajpayee in the US, India and the US have signed five commercial deals worth US $6 billion for projects in power, e-commerce and banking sectors.”
India has state-of-the-art technologies for total solutions: outsource turnkey projects
offshore assignments have moved up the value chain - from data entry to large and complex turnkey projects of 200 to 300 person years.
Applications Include:
E-Commerce
Business Process Re-engineering
System Migration
Maintaining Legacy Systems
System Integration
CBI Applications
Government of India – IT focused
IT is one of the Government of India's top five priorities.
The National IT Task Force submitted its 108 point Action Plan to promote IT in the country. The Government of India has approved the plan and is in the process of implementing it.
A separate Ministry of Information Technology has been set up to expedite swift approval and implementation of IT projects and to streamline the regulatory process.
Information Technology Act 2000: The Information Technology Bill that was passed in the Indian Parliament in May 2000 has now been notified as the IT Act 2000. The IT Bill brings E-commerce within the purview of law and accords stringent punishments to "cyber criminals". With this, India joins a select band of 12 nations that have cyber laws.
Software Technology Parks of India offer world-class infrastructure and various incentives and concessions to encourage foreign investment and promote software development in India e.g. 100% foreign equity is permitted and approved under the Automatic Route delegated powers to The Director STPI, tax holiday until 2010, etc.
India has a stable government and is one of the world's 10 fastest-growing economies
Sixty years of democracy
Economy expected to grow by 8 - 9 percent in 2007 - 2008
Indian service sector contributes a massive 51 per cent to India's GDP. Within this category, the most promising is computer software export, which has grown at an amazing rate of 40-50 per cent every year since the late 1990s.
Excellent investment potential: India ranked third in Asia, just after Japan and China, in terms of investment potential for the next 10-year period in a study by the Export-Import bank of Japan.
Privatization of the infrastructure sector
A convergent network is being created by the intertwining of the ISP, Telecom, VSAT, Cellular and networking sectors. India's large business houses and Public Sector Units have worked towards making greater bandwidth available.
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