Recessions force everyone to work twice as hard to keep going. Focusing on optimisation means either, making what you have already got work better or in cases where it can't be fixed, replacing the old.
The focus of this Best Practice Forum is to generate a list of 50 practical suggestions everyone can take away and use. Datapoint will provide the first 30 ideas, contributed by our team of technical and business consultants. The rest will come from those that attend the session from pre-event questionnaire and brainstorming during the day.
The range of suggestions we will be developing include: · How to reduce the cost of hiring and developing staff · How to make new staff fully productive in less time · How to reduce the cost of transferred, abandoned and lost calls · How to increase first call (or first time) resolution · How to reduce unnecessary call traffic · How to increase the percentage of average hourly talk time · How to close the gap between best and worst performers · How to maintain morale in tough times · How to make reporting easier and more useful · How to spread ‘best answers’ faster to the agent community
When you sign up for this event, you will also be given the chance to develop this agenda and nominate additional topics for brainstorming. For those who are regular attendees, all the information is newly researched. And for those who have yet to sample a Datapoint event, I can assure you that they are well received, vendor neutral and great for networking.
Finding Call Centre Optimisation Opportunities In Recessionary Times will be held 28 May at The Shelbourne Hotel, Dublin. Please visit us online to register and also check out the rest of the programme titles - www.datapoint.com/events.aspx
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