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Wednesday, 08 July 2009 |
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Measuring ROI
Return on investment (ROI) is a key measure of success in any part of a business. In IT, however, ROI is a fundamental component of any major project because of the very nature of IT as a service provider within an organization. Why spend boatloads of money on new technology that won't result in higher profits, or better customer service, or increased productivity?
Yet determining the payoff can seem daunting for IT projects. While the business world thinks in terms of quarterly results, technology implementation runs on its own timetable. Even after project completion, it takes more than three months to show bottom-line results. By the time the new technology is fully adopted-including getting staff trained in using it you could be looking at years, not quarters.
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