| Yes, information technology professionals, like everyone else, feel more connected to other people thanks for smartphones, instant messaging and other immediate communication tools. Still, less urgent communications – such as e-mail and face-to-face conversations – are the preferred form of communications for most members of the IT workforce, according to Robert Half Technology, an IT staffing firm, which polled 1,400 chief information officers.
When asked, “What is the preferred way for IT staff to communicate with each other in the office,” 43% of the CIOs who responded to the survey said e-mail, followed by 36% who said face-to-face, 10% who said phone, 4% who said instant messaging and only 2% who said text messaging. Five percent said they didn’t know.
“E-mail is effective for quick exchanges and keeping written records of decisions,” said Katherine Spencer Lee, executive director of Robert Half Technology, in a statement that was release with the results. “However, when conveying potentially sensitive information, nothing can replace the value of face-to-face communication.”
She added that picking the right medium to communicate a message is more important now given the current economic uncertainty.
“Companies that make difficult decisions in response to a more challenging business climate must communicate proactively and diplomatically with staff,” she said. “It’s not just the content of the message, but the manner in which it’s delivered that has an effect on employees and how they, in turn, communicate with each other.”
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